Guest patient relations

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At St Thomas Hospital Kerala, we take immense pride in being a beacon of compassionate care and medical excellence. Our unwavering commitment to providing the highest level of healthcare services is rooted in our dedication to improving lives. As part of our administrative support services, we place special emphasis on fostering positive guest patient relations. We understand that being in a hospital environment can be overwhelming, and that's why we go the extra mile to ensure our guests feel comfortable and supported throughout their journey with us. From the moment they step through our doors, we greet them with warmth and empathy, guiding them through the registration process with ease and efficiency. Our friendly and well-trained staff is always ready to assist, answer queries, and provide any necessary information, making sure our guests and their families feel reassured and cared for at every step of their medical experience.


At St Thomas Hospital Kerala, we believe that exceptional healthcare services extend beyond medical treatment alone. That's why our administrative support service section places immense importance on guest patient relations. We understand that each patient who walks through our doors is unique, with individual needs and concerns. To cater to these diverse requirements, we employ a personalized approach, ensuring that every guest receives the attention and care they deserve. From coordinating appointments and managing paperwork to assisting with insurance formalities, our administrative team takes care of the logistics, so our guests can focus on their well-being. Furthermore, we regularly seek feedback from our patients to better understand their experiences and identify areas for improvement. St Thomas Hospital Kerala remains committed to fostering a warm, supportive environment that not only promotes healing but also leaves a lasting positive impact on the lives of our cherished guests.

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